Key Account Management

The objective of key account management is to gain a thorough understanding of key customers.  Furthermore, the coordination with them has to be done in such a way that different employees display a uniform approach towards these customers.

Key account management (KAM) is one of the most important changes in selling that has emerged during the past two decades.

KAM is a radically different organisational process used by business-to-business suppliers to manage their relationships with strategically important customers and drive mutual benefits.

Whether you are thinking about introducing a KAM arm to your existing business or would like an objective view of your current one then we have world wide experience in the development and training of Key Account Management and Strategy.

Negotiation Skills

Being a good negotiator is all about good communication, which is a skill that is vital to almost all businesses and careers.

You need to be able to negotiate in almost every job, whether it’s trying to get a cheaper price on a deal, encourage someone to pay upfront or simply trying to get more time to finish a project.

A good negotiator is someone who will always have the company’s interests at heart.

If you would like to improve your existing negotiating skills, learn new skills and techniques, gain confidence in handling difficult conflicts and achieve measurably better deals, then we can develop a Negotiation Skills programme specific to your industry from Bi-Lateral all the way through to Multi-Lateral negotiations.

Conflict Resolution

Conflict is a normal part of any healthy relationship. After all, two people can’t be expected to agree on everything, all the time.

Learning how to deal with conflict—rather than avoiding it—is crucial.

When conflict is mismanaged, it can cause great harm to a relationship, but when handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between the parties.

Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal, financial, political, or emotional

By learning these skills for conflict resolution, you can keep your personal and professional relationships strong and growing.

As accredited SDI facilitators we offer a variety of conflict resolution workshops covering all aspects of conflict.