Business Strategy

Differentiating between a Business Strategy Review and an Operational Review is important.

Simply put, an Operational Review is an in-depth look at the big picture, addressing communication issues, operating procedures, profitability issues, and other factors that affect a business, making it unstable.

A Business Strategy review monitors progress of the company from a strategic level, making sure that the objectives are on track.

Holding regular Business Strategy Reviews is key to implementing your strategic plan, making the numbers, achieving your company goals, and, finally, making strategy a habit for everyone involved.

These meetings give you the ability to manage activities that drive future results and hold people accountable for making sure that those activities happen.

More importantly, these meetings allow you to keep your finger on the pulse of your efforts and make necessary adjustments before it’s too late.

So how do you go from holding just another meeting to making these strategy meetings effective and worth everyones time?

We have experience in providing the appropriate training to enable you to run effective Business Strategy Review meetings in house or if you prefer we can facilitate your review meetings for you and assist you in conducting your full Business Review.

Operational Review

The Operations Review is a key management checkpoint and occurs at specified intervals normally aligned to the measurement period stipulated in the service level agreement (SLA) and operating level agreement (OLA) documents.

The primary goal of the Operations Review is to assess the effectiveness of internal operating processes and procedures which are designed to support and fulfil the customers’ service level requirements-as well as how those activities can be improved.

A secondary goal of the Operations Review is to validate that existing processes and ways of working are still relevant to the delivery of Business Objectives.

The review process is conducted at specified intervals, which depend on the rate of change in the business and what the business deems manageable and useful.

Reviews could be held monthly, quarterly, or biannually. The interval should fit in with the objectives of the organisation and should be flexible.

As with Business Strategy Review we have experience in providing the appropriate training to enable you to run effective Operational Review meetings in house or if you prefer we can facilitate your review meetings for you and assist you in conducting your full Operational Review.

Customer Relationship Management

The better a business can manage the relationships it has with its customers the more successful it will become.

Therefore IT systems that specifically address the problems of dealing with customers on a day-to-day basis are growing in popularity.

Customer relationship management (CRM) is not just the application of technology, but is a strategy to learn more about customers’ needs and behaviours in order to develop stronger relationships with them.

As such it is more of a business philosophy than a technical solution to assist in dealing with customers effectively and efficiently. Nevertheless, successful CRM relies on the use of technology.

If you are looking to invest in developing a CRM system for your business, we can help you identify and define the core elements required, we will also research the best fit solution for you within your budget and can project manage the end to end process including the development and delivery of the training required.